1. Introduction
SapphireRoute Pte Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our green home improvement services in Singapore.
This policy complies with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable privacy laws. By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, mailing address)
- Property details (address, type, size, current systems)
- Project preferences and requirements
- Payment information and billing details
- Communication history and service records
- NRIC/FIN numbers (when required for official documentation)
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser information
- Device type and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
- Referral sources and search terms
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Providing consultation, installation, and maintenance services
- Communication: Responding to inquiries and providing customer support
- Project Management: Planning, scheduling, and executing home improvement projects
- Billing and Payments: Processing invoices and managing financial transactions
- Compliance: Meeting regulatory requirements and obtaining necessary permits
- Marketing: Sending newsletters and promotional materials (with your consent)
- Analytics: Improving our website and services through usage analysis
- Legal Obligations: Complying with Singapore laws and regulations
4. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
- Service Providers: Trusted third-party contractors and suppliers involved in your project
- Regulatory Bodies: HDB, BCA, PUB, and other Singapore government agencies as required
- Financial Institutions: Banks and payment processors for transaction processing
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Emergency Situations: To protect health, safety, or legal rights
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with access controls
- Regular security audits and updates
- Employee training on data protection
- Physical security measures for paper records
- Backup and disaster recovery procedures
While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security of your data during transmission or storage.
6. Data Retention
We retain your personal information for the following periods:
- Customer Records: 7 years after project completion (as required by Singapore law)
- Financial Records: 5 years after the last transaction
- Marketing Data: Until you withdraw consent or 3 years of inactivity
- Website Analytics: 26 months from collection date
- Communication Records: 3 years from last interaction
We may retain information longer if required by law or for legitimate business purposes.
7. Your Rights Under PDPA
Under Singapore's PDPA, you have the following rights:
- Access: Request copies of your personal information we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of Consent: Withdraw consent for marketing communications
- Data Portability: Request transfer of your data to another service provider
- Limitation of Processing: Request limitation of certain data processing activities
To exercise these rights, contact our Data Protection Officer at [email protected] or +65 6284 7591.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage patterns
- Marketing Cookies: Enable targeted advertising and content
- Preference Cookies: Remember your settings and preferences
You can manage your cookie preferences through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites, including:
- Government agencies (HDB, BCA, PUB)
- Certification bodies and industry associations
- Supplier and manufacturer websites
- Social media platforms
We are not responsible for the privacy practices of these external websites. Please review their privacy policies before providing any personal information.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside Singapore for the following purposes:
- Cloud storage and backup services
- Software and system maintenance
- Supplier coordination and logistics
We ensure appropriate safeguards are in place for international transfers, including adequacy decisions and standard contractual clauses.
11. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date
Your continued use of our services after notice of changes constitutes acceptance of the updated policy.
13. Contact Information
For questions about this Privacy Policy or our data practices, contact us:
- Company: SapphireRoute Pte Ltd
- Address: 123 Orchard Road, #05-12, Singapore 238857
- Phone: +65 6284 7591
- Email: [email protected]
- Data Protection Officer: [email protected]
We will respond to your inquiries within 30 days as required by Singapore law.